Who We Serve | MediChatApp Healthcare Customers

Organizations we’re a strong fit for

MediChatApp is intentionally opinionated: we go deep on few core EHRs and high-volume environments rather than trying to be all things for everyone.

High-volume specialty practices

Multi-site specialty groups with heavy patient access demands and complex scheduling templates.

OB/GYN, pediatrics, dermatology, radiology, primary care, urgent care.
20–100+ providers, multiple locations, central call center or hub-and-spoke model.
Focus on same-day access, recalls, and keeping templates full.

View OB/GYN solution →
View Radiology solution →

Multi-specialty groups & networks

Physician groups that span multiple specialties under one tax ID or loosely affiliated network.

Shared front desk or contact center supporting multiple practices.
Desire for consistent messaging, check-in, and VA workflows across locations.
Central leadership overseeing access, growth, and patient experience.

Explore case studies →

Health systems & affiliated groups

Hospital-backed or network-affiliated practices that need a governed front door for ambulatory access and communications.

Multiple legal entities and practice IDs under one umbrella.
Need for consistent governance, audit, and reporting across sites.
Interest in centralized virtual assistant programs and shared analytics.

See VA program details →

Intergy-centered organizations

Practices where Greenway Intergy is the operational source of truth for schedules, encounters, and balances.

Interest in deep Intergy integration (GAPI, HL7, and related interfaces).
Desire to automate recalls, outreach, charge posting, and check-in based on Intergy data.
Working with Greenway and internal IT on structured projects, not ad-hoc scripts.

View Greenway Intergy integration →

Organizations formalizing virtual operations

Teams moving from ad-hoc offshore staff and freelancers to a formal, HIPAA-aligned VA program.

Desire to standardize scripts, lists, dashboards, and QA for VAs.
Need for VPN, MFA, audit logs, and documented supervision for remote staff.
Interest in one contract for software + staffing + oversight.

MediChatApp Virtual Assistants →

Access, growth & revenue leadership

Leaders responsible for keeping templates full, improving collections, and stabilizing patient communication.

Focus on no-show reduction, recall completion, and leakage prevention.
Interest in balance outreach, eligibility workflows, and payment plans.
Need for reporting that ties operational work to real financial outcomes.

Practice revenue automation →

When MediChatApp is usually a strong fit

We see the best outcomes when organizations:

Track thousands of patient contacts each week and want fewer manual touches.
Have leadership buy-in to standardize access, messaging, and check-in across locations.
Are ready to connect their EHR/PM data to automated workflows and virtual assistants.
Care about HIPAA, BAAs, and audit logs as much as they care about growth.

When we are usually not the best match

Solo practices or very small offices looking for a basic appointment reminder tool only.
Organizations that prefer disconnected point solutions for each function.
Teams unwilling to adjust workflows or templates to support automation.

If you are unsure where you fall, a short conversation usually clarifies fit quickly.

Clinical areas we support today

OB/GYN — high-volume ambulatory, pregnancy care, GYN surgery, and procedures.
Pediatrics — vaccine schedules, well visits, recalls, and parent messaging.
Dermatology — consults, procedures, and follow-up workflows.
Radiology — imaging scheduling, prep instructions, and result notifications.
Primary Care — preventive care, chronic care, and annual visits.
Urgent Care — high throughput, online check-in, and waitlist flows.

EHRs and interfaces

Our deepest footprint today is with Greenway Intergy using a mix of APIs and HL7 interfaces.

If you are running Intergy — or are adjacent to Intergy in a mixed environment — we can walk through how MediChatApp would layer on top of your existing interfaces and projects.