Customer Support for MediChatApp

Need help with MediChatApp? Our team supports onboarding, configuration, integrations, and day-to-day questions for Intergy-based medical practices.

📩 Submit a support request View support options
MediChatApp Support
Support Hours
Mon–Fri, 9am–6pm ET
Primary Channel
Email + Portal
Typical Response
< 1 business day
Priority Issues
Escalation Available

Support options for your practice

Whether you’re going live, adding locations, or troubleshooting an integration, MediChatApp offers support targeted to Intergy-based practices.

Standard support

Included for all active customers. Get help via email or secure portal when you run into issues with messaging, portal access, check-in flows, website widgets, or configuration.

  • Response during business hours (Mon–Fri)
  • Configuration guidance & troubleshooting
  • Assistance with new staff onboarding
  • Help with basic reporting and metrics
Onboarding & training

Dedicated onboarding for new practices and locations. We’ll help you roll out MediChatApp modules with minimal disruption to staff and patients.

  • Kickoff call to review workflows & goals
  • Configuration of modules and locations
  • Staff training sessions (live or recorded)
  • Go-live checklist and post-launch monitoring
Integrations & data issues

For questions that involve Intergy, interfaces, or data flows between systems. We help you triage whether an issue is EMR, interface, or MediChatApp configuration.

  • Appointment & patient sync troubleshooting
  • CCDA, HL7, and portal data questions
  • Coordination with your Intergy or IT team
  • Guidance on staging vs. production environments
Priority / escalation

For critical issues that affect live patient care (such as complete outages or major messaging disruptions), MediChatApp provides escalation paths.

  • Prioritized investigation and communication
  • Temporary workarounds when available
  • Post-incident summary on request
  • Optional enhanced SLA via contract

How MediChatApp handles incidents

When something goes wrong, communication matters as much as the fix. MediChatApp follows a simple, transparent process for production issues.

  • 1. Triage severity and confirm impact.
  • 2. Acknowledge your ticket and provide a tracking reference.
  • 3. Investigate logs, monitoring, and recent changes.
  • 4. Share updates as we identify root causes and workarounds.
  • 5. Provide a short summary of findings and next steps after resolution.
What to include in a critical ticket
  • Date and approximate time the issue started
  • Which locations, providers, or modules are impacted
  • Any error messages seen by staff or patients
  • Whether this is reproducible on multiple devices/browsers
  • Whether you have recently changed firewalls, VPNs, or EMR settings

Submit a support request

Use this form for non-urgent tickets about configuration, training, or issues you’re seeing in MediChatApp. For critical outages, please indicate that below.

Please enter your name.
Please enter your practice or organization.
Please enter a valid email.
Please describe your issue.
Do not include full PHI in this form. If needed, reference anonymized examples and we can coordinate a secure exchange.
Tips for faster resolution
  • Include screenshots (you can attach them when we reply).
  • Let us know if this is happening for multiple users or only one.
  • Mention if the behavior is new, or if it changed after a rollout.
  • Share whether this is affecting all locations or specific offices.
Existing customers

If you already have a dedicated support or escalation contact in your agreement, you can continue to use that channel in addition to this form.

For urgent production issues, please mark the ticket as High or Critical so we can prioritize triage.



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