Urgent Care: Digital Check-In, Live Queue, SMS, & Revenue Automation

Cut lobby congestion with online check-in and live queue updates, triage faster with structured intake, keep patients informed by SMS, and automate eligible encounters—built for Greenway Intergy.

Urgent care digital check-in and SMS queue
EMR
Greenway Intergy
Use Cases
Walk-ins, online check-in, DOT/Occ Health
Impact
Wait time ↓ · Throughput ↑
Security
RBAC · Audit · BAA

Built for the pace of urgent care

Shorter lines, clearer expectations, and faster clinical start.

Online check-in & kiosk intake

Patients check in from home or a lobby kiosk. Structured chief-complaint, injury/illness onset, meds/allergies, and consent—synced to Intergy.

  • Insurance capture & ID upload
  • eSign consent & financial policy
Live SMS queue & status

Automatic “You’re #3 in line—~22 min” texts, delay notices, and “Please head back to room #4” prompts reduce walk-outs and interruptions.

  • Two-way replies route to front desk
  • Per-site templates, Spanish supported
Occupational health & sports physicals

Preconfigured flows for DOT, pre-employment, and school physicals with document packets, employer billing tags, and follow-ups.

  • Automated result notices & portal delivery
  • Employer-specific instructions & forms
Revenue-safe automations

Rules for encounter creation and charge suggestions (e.g., laceration care, med management via portal, e-visit) always require staff or provider approval before posting.

  • Respects payer windows & medical-necessity logic
  • Full immutable audit; nothing posts automatically

Expected outcomes

Operational lift you can feel on day one.

↓ 20–40%
Lobby time & perceived wait
↑ 10–25%
Throughput during peaks
↓ 30–60%
Phone calls via proactive SMS
Intergy-native

Reads patients/appointments/providers; creates encounters/charges only when your team approves—no surprise postings.

Security & compliance

AWS HIPAA-eligible services, per-tenant isolation, least-privilege RBAC, encryption, and BAAs available—plus immutable audit logs.

Get Started

Shorter waits. Smoother flow. Happier patients.

We configure rules and templates to your sites, payer mix, and clinical preferences.

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