Primary Care: Patient Engagement & Revenue Automation

Reduce no-shows and hold times with multi-touch SMS, close care gaps (AWV, immunizations, screenings), streamline refills & triage, and automate eligible encounter/charge workflows—built for Greenway Intergy.

Primary care engagement and automation
EMR
Greenway Intergy
Focus
AWV, refills, triage
Impact
Care gaps ↓ · Access ↑
Security
RBAC · Audit · BAA

Primary care workflows that lift access, quality, and revenue

Built around how PCP teams schedule, triage, and follow up.

Multi-touch SMS for visits & AWVs

Smart reminders and reschedule links reduce no-shows for new/return visits and Annual Wellness Visits—aligned to your template capacity.

  • Pre-visit intake & consent links
  • Per-location branding; Spanish copy supported
Care gap closures

Automated outreach for immunizations, screenings (A1c, CRC, breast, cervical), BP checks, and med monitoring with quick-book links.

  • Escalation to call list if no response
  • Cohort dashboards by gap type & due window
Refill & symptom triage

Two-way SMS + portal forms route to the right queue (refills, chronic flare, med reaction) to reduce phone time and accelerate care.

  • Structured history capture to support decisions
  • After-visit instructions via portal
Revenue-safe automations

Encounter creation and charge suggestions for approved scenarios (e.g., portal-based med management, asynchronous care), with provider/biller review prior to posting.

  • Rules respect payer timing & medical-necessity windows
  • Nothing posts without human approval + full audit trail

Expected outcomes

↓ 20–35%
No-show reduction
↑ 15–30%
Care gap closure (AWV, screenings, vax)
↓ 30–60%
Front-desk phone time via SMS & self-serve
Intergy-native

Reads patients, appointments, and providers from Intergy; writes encounters/charges only when explicitly approved and payer-safe.

Security & compliance

AWS HIPAA-eligible hosting, least-privilege RBAC, per-tenant isolation, immutable audit logs, and BAAs available.

Get Started

Higher completion. Fewer calls. Better chronic care.

We tailor outreach and rules to your locations, language needs, payer mix, and quality goals.

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