Dermatology: Patient Engagement & Revenue Automation

Reduce no-shows and hold times with multi-touch SMS, drive total-body skin exam recalls, coordinate biopsy and pathology follow-ups, and automate eligible encounter/charge workflows—built for Greenway Intergy.

Dermatology engagement and automation
EMR
Greenway Intergy
Focus
Skin checks & biopsies
Impact
No-show ↓ · Recalls ↑
Security
RBAC · Audit · BAA

Derm-specific workflows that lift access and revenue

Designed around how dermatology teams actually schedule, treat, and follow up.

Multi-touch SMS for new/return visits

Smart reminders and reschedule links reduce no-shows for acne, eczema, psoriasis, TBSE (total-body skin exam), and procedure days.

  • Pre-visit prep (e.g., avoid actives before peel/laser)
  • Per-location branding; Spanish copy supported
Skin check & pathology follow-ups

Automate annual and 3–6 month recalls; coordinate biopsy results, margins, and re-checks with SMS confirmations and quick-book links.

  • Escalation to call list if no response
  • Cohort dashboards by diagnosis and due window
Photo-triage & inbox routing

Two-way SMS + secure portal uploads route to the right queue (rash, lesion change, med reaction) to reduce phone time and speed triage.

  • Pre-visit history capture (duration, triggers, treatments)
  • After-visit care instructions via portal
Revenue-safe automations

Encounter creation and charge suggestions for approved scenarios (e.g., portal-based med management, asynchronous guidance), with provider/biller review prior to posting.

  • Rules respect payer timing and medical-necessity windows
  • Nothing posts without human approval + full audit trail

Expected outcomes

Targets based on real-world deployments in high-volume derm settings.

↓ 20–35%
No-show reduction for new/return visits
↑ 25–50%
Recall completion (TBSE, pathology follow-ups)
↓ 30–60%
Front-desk phone time via SMS + self-service
Intergy-native

Reads patients, appointments, and providers from Intergy; writes encounters/charges only when explicitly approved and payer-safe.

Security & compliance

AWS HIPAA-eligible hosting, least-privilege RBAC, per-tenant isolation, immutable audit logs, and BAAs available.

Get Started

Higher completion. Fewer calls. Smoother follow-ups.

We tailor outreach and rules to your locations, language needs, and payer mix.

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