Luma Health is known for patient engagement and outreach automation across many EHRs. MediChatApp is built as an Intergy-native front office and operations stack — website, messaging, check-in, payments, analytics, and virtual assistants all wired directly into your Greenway Intergy environment.
Luma Health focuses on patient engagement, outreach, and scheduling across multiple EHRs. MediChatApp focuses on being the single Intergy-native operations layer for your organization — including digital check-in, two-way messaging, portal, Stripe-hosted payments, analytics, and formal virtual assistant staffing.
Many Intergy organizations start comparing Luma Health and MediChatApp when they realize they’re running:
| Primary focus |
Luma Health: Patient engagement & outreach MediChatApp: Intergy-native front office + website + operations + VAs |
|---|---|
| EHR orientation |
Luma: multi-EHR engagement platform MediChatApp: built specifically around Greenway Intergy today, with standard healthcare integration patterns for future EHR work where feasible. |
| Virtual assistants |
Luma: engagement platform, not a VA program MediChatApp: platform + formal VA staffing and supervision |
| Website & SEO |
Luma: typically not the core website vendor MediChatApp: high-converting, SEO-optimized site wired to Intergy and MediChatApp workflows. |
| Ideal for |
Luma: organizations adding an engagement layer on top of existing tools MediChatApp: groups wanting a single Intergy-native operations and growth stack |
The core question: do you want an engagement layer on top of your stack, or an Intergy-native stack that runs website, check-in, messaging, VAs, and payments end to end?
Luma Health is typically implemented as a patient engagement platform connected to your EHR. MediChatApp is designed to be the primary front-office and operations hub for Intergy groups — the place where staff and VAs actually work their queues minute by minute.
That means scheduling, recalls, balances, check-in, messaging, and website requests are all feeding into the same Intergy-native dashboards your team uses every day.
Luma Health typically plugs into an existing website for digital front door and scheduling. MediChatApp provides a full website + SEO stack tuned to the reality of multi-location, multi-specialty Intergy deployments.
Every location page, provider profile, and booking widget is wired to the way templates and schedules actually exist inside Intergy — so online demand is pointed exactly where your capacity lives.
Luma Health focuses on software for engagement. MediChatApp offers both the software and an optional virtual assistant program, with VAs and supervisors operating as MediChatApp workforce under your BAA.
Each VA is provisioned with VPN, Google Workspace, RingCentral, and MediChatApp dashboards, working off Intergy-derived queues for recalls, no-show recovery, balance outreach, and more — all visible to leadership in one place.
Luma Health emphasizes patient outreach, reminders, and self-scheduling. MediChatApp extends further into the visit lifecycle: digital check-in, forms, document capture, and Stripe-hosted online and Stripe Terminal in-office payments aligned with Intergy balances.
The same platform that sends the reminder can present the check-in link, collect forms, and clear outstanding balances — with staff and VAs watching the same queues and metrics.
Engagement tools naturally focus on messages sent, openings, and appointment conversions. MediChatApp tracks those plus front-office operations KPIs: queues cleared, VA productivity, response SLAs, check-in completion rates, and revenue automation metrics.
Because MediChatApp is Intergy-native, it can correlate engagement with actual schedule, balance, and encounter outcomes, not just clicks and confirmations.
Luma Health can be one more vendor in a long list (website, portal, messaging, check-in, payments, VAs, analytics, etc.).
MediChatApp is intentionally designed to replace multiple point solutions with a single front-office platform: website, digital front door, messaging, check-in, Stripe, analytics, and VA workflows all consolidated into one contract and one operational stack for Intergy groups.
Some organizations consider running Luma Health for engagement while using MediChatApp for operations and Intergy-native workflows. This can be done, but it typically means:
It can work as a transition strategy or for specific use cases, but it doesn’t fully simplify the stack or consolidate your front office into one Intergy-native platform.
Intergy-based groups that standardize on MediChatApp typically want:
Rather than layering yet another engagement tool on top, MediChatApp becomes the front-office operating system for your Intergy practice — with the website, campaigns, and VAs all using the same queues and data model.
How Intergy organizations think about engagement tools versus a full operations stack.
Yes. MediChatApp can coexist with existing engagement platforms. Some groups keep Luma Health for specific outreach campaigns while shifting booking, check-in, messaging, and VAs into MediChatApp. Over time, many choose to consolidate as they see where staff and leadership actually prefer to work.
MediChatApp covers reminders, two-way SMS, online booking, and digital front door journeys similar to an engagement platform — but anchors everything inside an Intergy-native operations layer that also handles check-in, Stripe-based payments, analytics, and optional VA workflows.
MediChatApp is currently oriented around Greenway Intergy. It is built using standard healthcare integration patterns (APIs, HL7, VPN-secured connectivity), which helps preserve your investment in workflows and automations when exploring future EHR projects, where technically and contractually feasible.
If you mainly want one more engagement channel, an engagement tool may be enough. If you want one Intergy-native platform for website, messaging, check-in, payments, analytics, and virtual assistants, MediChatApp is built specifically for that role — reducing vendor sprawl and giving you a single front office stack to grow with.
Compare your current Luma Health or other engagement setup with a MediChatApp deployment that unifies website, messaging, check-in, Stripe payments, analytics, and virtual assistants for your organization.