Klara is widely recognized as a patient communication and messaging platform. MediChatApp takes messaging further — acting as an Intergy-native front-office stack that combines two-way messaging, website, digital check-in, Stripe-hosted payments, analytics, and even virtual assistants into one operations platform.
Klara is often adopted as a secure messaging and patient communication layer across many EHRs. MediChatApp is built to be the Intergy-native front-office and operations platform — handling messaging, booking, check-in, payments, analytics, and virtual assistant workflows that run directly off Greenway Intergy data.
Many Intergy organizations look at Klara and MediChatApp when they realize:
| Primary focus |
Klara: Patient communication & messaging MediChatApp: Intergy-native messaging + front office operations |
|---|---|
| EHR orientation |
Klara: multi-EHR communication layer MediChatApp: built around Greenway Intergy with healthcare connectivity patterns that can support future EHR transitions where feasible. |
| Scope |
Klara: messaging, outreach, some workflows MediChatApp: messaging, check-in, portal, website, payments, analytics, and VAs |
| Virtual assistants |
Klara: communication platform MediChatApp: platform + formal VA staffing and supervision program |
| Ideal for |
Klara: teams adding a communication channel MediChatApp: Intergy groups wanting a single operations and growth stack |
The core question: do you want a communication tool, or an Intergy-native front-office operating system?
Klara focuses on secure messaging and patient communication. MediChatApp includes that, but is designed to be the primary work surface for your front office, contact center, and virtual assistants — a place where all Intergy-driven queues live.
Conversations, recalls, no-shows, balances, and form requests are all tied to Intergy-aware dashboards, not isolated message threads.
Klara typically integrates with the website you already have. MediChatApp provides a full website + SEO stack built to route demand into Intergy templates and schedules, with online booking and messaging powered by the same platform that runs your operational queues.
That means SEO, site structure, and booking flows are tuned for multi-location, multi-specialty Intergy deployments, not generic web forms.
Communication tools often focus on messages, not the full visit lifecycle. MediChatApp takes the same two-way messaging foundation and extends it into digital check-in, forms, document capture, and Stripe-hosted online and in-office payments aligned with Intergy balances.
Patients can move from reminder → check-in → forms → payment in one unified experience, while staff see everything in one Intergy-native queue.
Klara provides the software. MediChatApp can provide both the software and an optional virtual assistant program, with VAs and supervisors operating as MediChatApp workforce under your BAA.
VAs are provisioned with VPN, Google Workspace, RingCentral, and MediChatApp dashboards, and work queues built from your Intergy schedules, recalls, and balances — so leadership can actually see the throughput and outcomes of every seat.
Klara is built to work across many environments, which can mean generic workflows. MediChatApp is intentionally designed around Greenway Intergy data structures and operational patterns, with automations and analytics tuned to how Intergy groups actually manage schedules, recalls, billing, and routing.
From AI-assisted revenue workflows to recall campaigns, MediChatApp ties everything back to real Intergy appointments, encounters, and balances, not just message volume.
Klara can be an excellent single-purpose messaging vendor among many others in your stack — website, portal, check-in, payments, analytics, VA solutions, and more.
MediChatApp is designed to replace multiple point solutions with one Intergy-native operations platform: website, messaging, digital front door, check-in, Stripe payments, analytics, and virtual assistants under a single contract and security review.
Yes. Some organizations run Klara for existing communications while bringing check-in, payments, website, Intergy-native automations, and VAs into MediChatApp. This can be a transitional approach, but it does keep:
Over time, many teams choose to consolidate onto a single front-office platform to simplify operations and reduce cognitive load for staff.
Intergy-based groups that standardize on MediChatApp usually want:
Instead of running communications in one tool and operations in another, MediChatApp becomes the front-office operating system for Intergy — with website, messaging, check-in, and VAs all working off the same data model.
How Intergy organizations think about messaging tools versus an operations stack.
It can be. MediChatApp includes secure two-way messaging and outreach, but also adds website, check-in, Stripe-hosted payments, analytics, and virtual assistants on top of an Intergy-native data model. Many groups that simply wanted messaging end up using MediChatApp as their primary front-office platform.
If your only near-term need is a dedicated messaging tool, Klara or other messaging platforms may fit. If you expect to quickly expand into check-in, payments, website, analytics, or virtual assistants, it is often more efficient to start with MediChatApp and grow into those capabilities without adding new vendors.
MediChatApp is currently oriented around Greenway Intergy, using standard healthcare connectivity patterns (APIs, HL7, VPN-secured interfaces). That approach helps make workflows, campaigns, and automations more portable when planning future EHR projects, where technically and contractually feasible.
Many Intergy groups simply want fewer moving pieces. By using MediChatApp as their front-office operating system, they reduce vendor sprawl, simplify InfoSec and legal reviews, and give staff and virtual assistants a single Intergy-native environment for everything from reminders to payments.
Walk through how your current Klara or other messaging setup could consolidate into a single Intergy-native platform for website, messaging, check-in, Stripe payments, analytics, and virtual assistants.