Customer Success

Garden OB/GYN grew patient volume by 50% in two years

With MediChatApp’s two-way communications, digital check-in, recalls, and revenue-safe automations, Garden OB/GYN now supports 3,000+ weekly patient touchpoints across locations while reducing phone burden and no-show rates.

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Greenway Intergy Native Intergy integration
Headline outcomes
  • 50% growth in patient volume (24 months)
  • 3,000+ patient touchpoints per week
  • Lower no-shows via multi-touch SMS & web confirms
  • Shorter front-desk time with mobile/kiosk check-in
Growth

+50%

Patient volume in 24 months
Scale

3,000+

Weekly patient touchpoints
Phones

↓ Call Load

Two-way SMS deflects routine calls
Intake Time

Faster

Digital check-in & e-consents
Context

The challenge

Garden OB/GYN serves high patient volume across multiple locations. Phones were overloaded, no-show rates fluctuated, and front-desk teams juggled intake, insurance photos, and consents while managing Intergy schedules.

  • High call volume for scheduling & questions
  • No-shows & late cancels impacted utilization
  • Manual intake slowed check-in and rooming
Approach

The solution

  • Two-way SMS & web for reminders, confirms, reschedules
  • Digital check-in (mobile & kiosk): demographics, insurance, e-consents
  • Recalls for prenatal/postpartum, mammogram/ultrasound follow-ups
  • Revenue-safe automations for eligible encounters/charges (opt-in)
All built for Greenway Intergy with immutable audit logs.
Impact

The results

  • 50% growth in patient volume over two years
  • 3,000+ weekly patient touchpoints at scale
  • Lower no-shows and smoother staffing
  • Reduced phone burden via SMS deflection
“Patients text us confirmations and questions, staff respond from one dashboard, and check-in is now quick and paper-light.”
Practice leadership, Garden OB/GYN
Rollout

Timeline to value

Iterative implementation minimized disruption and delivered early wins.

Month 0–1

Intergy connectivity, data validation, SMS templates, recall logic.

Month 2–3

Two-way SMS live; no-show reduction via confirms/reschedules.

Month 4–5

Digital check-in (mobile/kiosk), e-consents, insurance photos.

Month 6+

Recalls expansion, revenue-safe automation for eligible encounters.

See the Workflow
What we deployed

MediChatApp modules in this case study

Two-Way Communications

Multi-touch reminders, confirms, and smart routing by provider/location. Secure audit trail included.

SMS Web Chat Templates
Digital Check-In

Mobile/kiosk intake, insurance capture, and e-consents integrated with Intergy schedules and demographics.

Kiosk Mobile E-Consents
Patient Portal

Secure messaging, imaging, CCDA documents, and appointment flows aligned to your policies.

Secure Messaging Imaging/Docs Self-Service
Revenue-Safe Automation

Eligible encounter creation and charge suggestions with payer-aware timing and provider control.

Encounters Charge Hints Audit

Ready to replicate these outcomes?

We’ll map your Intergy setup, design the outreach and check-in flows, and stand up a pilot that shows impact quickly.

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